Privacy Policy

Introduction

ac65 is committed to protecting the privacy of every player who uses our online casino and sports betting platform. This Privacy Policy explains in clear terms what personal information ac65 collects, why we collect it, how we use it, and what rights you hold as a user based in Bangladesh.

By accessing or using the ac65 platform — including our website, mobile interface, live casino, cricket betting, slots, and crash games — you confirm that you have read and agreed to this Privacy Policy. If you do not agree with any part of this document, please discontinue your use of the platform.

This policy applies to all players interacting with ac65, including users from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We handle all personal data with strict confidentiality and never sell your information to third parties for marketing purposes.

Information We Collect

When you register an account or use the ac65 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a government-issued photo ID for age and identity verification (21+ only).
• Contact details: email address, mobile phone number (used for bKash, Nagad, Rocket, or Upay account association), and city of residence.
• Financial information: transaction history, deposit amounts in BDT, withdrawal records, and mobile banking references — but never your full bank account credentials or mobile banking PINs.
• Technical data: IP address, device type, browser type and version, operating system, session duration, and pages visited within the platform.
• Behavioral data: game history, bet patterns, bonus usage, and session timing — used to improve game recommendations and responsible gaming monitoring.

We collect this information directly from you when you register or deposit, automatically when you use the platform, and occasionally from third-party payment processors such as bKash and Nagad to confirm transaction status.

How We Use Your Information

The personal information ac65 collects is used strictly for the following purposes:

• Account creation and management: to register your ac65 account, verify your identity, and maintain a secure user profile.
• Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests accurately and promptly.
• Customer support: to respond to queries, resolve account issues, and provide 24/7 assistance to Bangladesh players via email at [email protected].
• Responsible gaming compliance: to monitor play patterns, enforce self-exclusion requests, apply deposit limits, and flag accounts showing signs of problem gambling.
• Platform improvement: to analyze aggregated, anonymized usage data and improve the overall gaming experience, site performance, and game selection.
• Security and fraud prevention: to detect and prevent fraudulent transactions, unauthorized account access, money laundering, and other illegal activities.

How We Share Your Information

ac65 does not sell, trade, or rent your personal information. We may share limited data with trusted third parties only in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive only the minimum transaction data necessary to complete a deposit or withdrawal.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi receive anonymized session data for game integrity and RNG certification purposes only — no personally identifiable information is passed.
• Legal and regulatory authorities: if required by applicable law or a valid legal process, ac65 may disclose information to competent authorities. We will notify you of any such disclosure where legally permitted to do so.

In all cases where data is shared, we contractually require our partners to handle your information with the same standard of care and confidentiality that ac65 applies.

Data Security

The security of your personal information is a top priority at ac65. We employ industry-standard technical and organizational measures to prevent unauthorized access, accidental loss, disclosure, or destruction of your data. These measures include 256-bit SSL/TLS encryption on all data transmissions, password hashing using secure one-way algorithms, two-factor authentication (2FA) support for account logins, and regular security audits of our infrastructure.

While we take every reasonable precaution to keep your data safe, no digital system can be guaranteed to be 100% secure. If you suspect unauthorized access to your ac65 account, please contact our support team immediately at [email protected].

Cookies & Tracking Technologies

ac65 uses cookies and similar tracking technologies to enhance your browsing experience and improve platform performance. Cookies are small text files stored on your device that help us recognize returning users, remember your language preferences, maintain session security, and analyze page traffic in aggregate. We use strictly necessary cookies (required for login sessions and platform functionality), performance cookies (to monitor page load speeds and error rates), and functionality cookies (to remember your site preferences).

We do not use third-party advertising or social media tracking cookies. You can manage or disable non-essential cookies at any time through your browser settings; however, disabling strictly necessary cookies may prevent certain platform features from functioning correctly. Continued use of ac65 after being informed of our cookie practices constitutes acceptance of this policy.

Your Rights as a User

ac65 respects your rights regarding the personal data we hold. As a registered user, you are entitled to exercise the following rights at any time:

• Right to access: request a copy of the personal data ac65 holds about you, delivered within a reasonable timeframe.
• Right to rectification: request correction of any inaccurate or incomplete personal data in your account.
• Right to erasure: request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations.
• Right to restrict processing: in certain circumstances, request that we limit how we use your personal data while a dispute is being resolved.
• Right to withdraw consent: where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please email [email protected] with the subject line 'Privacy Request'. We aim to respond to all valid requests within 30 calendar days. For security purposes we may ask you to verify your identity before processing the request.

Data Retention

ac65 retains your personal information for as long as your account remains active and for a reasonable period thereafter, to comply with any applicable legal or regulatory obligations — including anti-money-laundering (AML) record-keeping requirements. Account transaction histories are typically retained for a minimum of five years from the date of the relevant transaction.

When your data is no longer required for any of the above purposes, we will securely delete or anonymize it. Anonymized, aggregated data that cannot be linked back to an individual may be retained indefinitely for statistical and product improvement purposes.

Third-Party Services & Links

The ac65 platform integrates with third-party game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, Microgaming) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These third parties operate under their own privacy policies and terms. ac65 does not control and is not responsible for the privacy practices of these third parties beyond the contractual obligations we place on them.

We encourage you to review the privacy policies of any third-party services you interact with through the ac65 platform. ac65 accepts no liability for any data handling that occurs outside our own systems and beyond our contractual control.

Protection of Minors

ac65 is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. All users are required to confirm they are 21 years of age or older at the point of registration, and we reserve the right to request identity documents to verify this claim at any time.

If ac65 becomes aware that a user under the age of 21 has registered an account or provided personal information, we will immediately suspend that account, delete the associated data, and reverse any transactions. Parents or guardians who believe a minor may have used the ac65 platform should contact us immediately at [email protected].

Changes to This Privacy Policy

ac65 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will post the updated policy on this page with a revised 'Last Updated' date and, where appropriate, notify registered users by email.

Your continued use of the ac65 platform following any posted changes constitutes your acceptance of the revised Privacy Policy. We recommend revisiting this page periodically to stay informed of how we protect your data.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ac65 handles your personal data, our dedicated support team is available 24/7 to assist Bangladesh players. We are committed to resolving all privacy-related concerns promptly and transparently.

Email us at [email protected] with the subject 'Privacy Request'. Our average response time is under 2 hours for Bangladesh players. All correspondence is treated with strict confidentiality.