Terms & Conditions

1. Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of ac65, an online casino and sports betting platform designed for players based in Bangladesh. By registering an account, depositing funds, or accessing any part of our service, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

ac65 reserves the right to update or modify these Terms at any time without prior notice. Any amendments will take effect immediately upon publication on this page. Continued use of the platform following any modification constitutes your acceptance of the revised Terms. We therefore encourage all Bangladesh players to review this page periodically.

2. Eligibility & Account Registration

To register and maintain an account on ac65, you must satisfy all of the following eligibility criteria at all times:

• You must be at least 21 years of age at the time of registration and at all times during your use of ac65.
• You must be a resident of Bangladesh or otherwise permitted by the laws applicable to your jurisdiction to participate in online gambling.
• You must provide accurate, complete, and current personal information during registration, including your full name, date of birth, and valid contact details.
• You must not be listed on any self-exclusion register or otherwise prohibited from gambling at the time of registration or during ongoing use.
• You are permitted to hold only one active account on ac65. Opening duplicate accounts is a violation of these Terms and may result in permanent suspension.

3. Deposits & Withdrawals

ac65 supports fast and convenient financial transactions for Bangladesh players through locally familiar payment methods. All deposits and withdrawals are processed in Bangladeshi Taka (BDT).

Accepted Payment Methods

We accept deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Minimum deposit and withdrawal amounts may apply and are displayed within your account dashboard at all times.

Withdrawal Processing

Withdrawal requests submitted before 11:00 PM Bangladesh Standard Time (BST, UTC+6) are typically processed within 2 hours. Requests received after this time may be processed on the next business day. ac65 reserves the right to request identity verification documents before processing any withdrawal to protect against fraud.

4. Bonuses & Promotions

ac65 regularly offers promotional bonuses to both new and existing Bangladesh players. All bonus offers are subject to the following general conditions:

• Each bonus offer has specific wagering requirements and a rollover condition that must be met before any winnings derived from the bonus can be withdrawn.
• Free spins and cashback promotions are subject to individual terms stated at the time of the promotion. These terms supersede these general conditions where they conflict.
• ac65 reserves the right to withdraw or alter any promotional offer at any time. Promotions may not be combined unless explicitly stated in the promotional materials.
• Bonus abuse, including the opening of multiple accounts to claim the same bonus or coordinated play between accounts, will result in immediate disqualification and potential account closure.

5. Betting Rules & Game Conduct

All bets placed on ac65 are final once confirmed. Players are responsible for verifying the accuracy of their selections — including match, odds, stake amount, and game type — before confirming any wager. ac65 accepts no liability for errors made by the player at the point of bet placement.

Cricket Betting Specific Rules

Cricket betting on ac65 covers BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and other international matches featuring the Bangladesh Tigers. In-play betting odds are updated in real time and may change rapidly. Odds displayed at the time of bet confirmation are the odds that apply to that wager, regardless of subsequent market movements.

Slots & Live Casino Rules

All slot games and live casino tables on ac65 use certified Random Number Generator (RNG) systems and/or live-streamed dealer technology. Results are independently verified and cannot be influenced by ac65 or any player. RTP percentages for individual games are available on request from our support team.

6. Account Suspension & Termination

ac65 reserves the right to suspend or permanently close any account that is found to be in breach of these Terms. Actions that may lead to account suspension or closure include, but are not limited to:

• Providing false, inaccurate, or misleading registration information or identity documents during the KYC verification process.
• Operating multiple accounts on ac65, whether under the same name, different names, or in collusion with another registered player.
• Engaging in any form of bonus abuse, arbitrage betting, or coordinated wagering strategies designed to exploit promotional offers unfairly.
• Any attempt to use automated software, bots, or scripts to interact with the ac65 platform, circumvent security systems, or gain an unfair advantage over other players.

7. Privacy & Data Security

ac65 is committed to protecting the personal data of all Bangladesh players. We collect only the information necessary to operate your account, process transactions, comply with applicable regulations, and deliver a safe, personalised experience.

SSL Encryption & Data Storage

All data transmitted between your device and ac65 servers is protected by 256-bit SSL encryption. We do not store full card numbers or mobile banking PINs. Sensitive account data is encrypted at rest and access is restricted to authorised personnel only.

Your Rights Over Your Data

You may request a copy of the personal data ac65 holds about you at any time by contacting our support team. You may also request correction of inaccurate data or deletion of your account, subject to our regulatory retention obligations. Full details are available in our Privacy Policy.

8. Responsible Gaming

ac65 is firmly committed to promoting responsible gaming across the Bangladesh player community. We believe gambling should be entertaining and conducted within means. We offer the following tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit into your ac65 account.
• Session time limits — configure alerts or hard stops to cap how long you spend on the platform per session.
• Cooling-off periods — take a short break of 24 hours, 7 days, or 30 days. Your account is temporarily inaccessible during this time.
• Self-exclusion — permanently close your account if you feel gambling is no longer healthy for you. Contact our 24/7 support team to initiate this process.

If you are concerned about your gambling habits, we encourage you to reach out to our support team at any time. We treat all responsible gaming enquiries with complete discretion and without judgement. Additional information is available on our Responsible Gaming page.

9. Intellectual Property

All content on the ac65 platform — including but not limited to text, graphics, logos, game interfaces, button designs, software, and audio-visual elements — is the exclusive intellectual property of ac65 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for your personal, non-commercial entertainment purposes only.

Reproduction, redistribution, reverse-engineering, scraping, or commercial exploitation of any element of the ac65 platform without prior written consent is strictly prohibited and may result in legal action.

10. Limitation of Liability & Disclaimers

ac65 provides its platform on an "as is" and "as available" basis. While we make every effort to ensure uninterrupted access, we cannot guarantee that the platform will always be free from interruptions, errors, or technical issues beyond our reasonable control.

Force Majeure

ac65 shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, network outages, or third-party payment provider failures.

Gambling Losses

ac65 accepts no liability for gambling losses incurred by any player. All betting and gaming activity is undertaken voluntarily at the player's own risk. We strongly encourage all Bangladesh players to gamble responsibly and within their financial means at all times.

11. Governing Language & Dispute Resolution

These Terms are drafted and shall be interpreted in the English language. In the event of any conflict between an English version and any translation of these Terms, the English version shall prevail.

• In the event of a dispute regarding a bet, game result, transaction, or account action, please contact ac65 support in the first instance. Our team will investigate and provide a written response within 48 hours.
• If a resolution cannot be reached through our internal process, both parties agree to seek resolution through good-faith mediation before pursuing any formal legal proceedings.
• ac65 records all bet and game activity logs. In any dispute, these server-side records shall be treated as the authoritative source of truth and will take precedence over any client-side data or player recollections.

12. Contact & Support

Our customer support team is available 24 hours a day, 7 days a week, exclusively for Bangladesh players. Whether you have a question about these Terms, need help with a deposit or withdrawal, or want to make use of any responsible gaming tool, we are here to assist you.

You can reach us by email at [email protected]. Our typical response time is under 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 4 hours at all other times.